HAVE A QUESTION
Explore our FAQs to find answers to commonly asked questions about library services, account management, and more. Get the information you need quickly and easily.
ASK HPL
Submit a ticket for our team to get you the answers you need. Whether you are experiencing an issue with a database or our website or you need help with your account, finding resources, or library events, we’re here to help!
CALL US
Need further assistance? Don’t hesitate to reach out to our friendly team to assist you every step of the way.
What's at the library?
Family Place Libraries
Designed to provide vibrant, nurturing atmospheres for children (0 – 5 years old) and families to learn, play and grow together.
Attend workshops at one of the 14 locations across Houston, to help model effective practices with families and caregivers to become equipped with the tools to develop their child’s social, emotional, and cognitive skills before they enter kindergarten.
BOOKLink
Dive into your ultimate gateway to a world of reading possibilities at multiple indoor locations to have instant remote access to our library collection, right at your fingertips!
LIBRARY LOCKERS
Reserve and pick up your books at your convenience from different locations, no need to adhere to strict library hours. HPL lockers are designed to make your library experience smoother and more flexible than ever before!
SHORT STORY DISPENSERS
Dive into a world of captivating stories and let your imagination soar with just a push of a button. Come by and experience the magic of our short story dispensers today!
PRINT, COPY & SCAN
Come experience the convenience of sending prints from your mobile device to be picked up at any library location, make copies or scan your documents for preserving and sharing information!
Get Your HPL Merch!
Discover the vending machine at Dr. Shannon Walker library, equipped with a curated selection of top-notch HPL branded products, from stylish merchandise to unique gifts.
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MICROFILM
Discover microfilm collections at our History Research Centers for in-depth and fascinating discoveries to explore decades of newspapers, journals, and records that provide a window into the past.
WELCOME KIOSK
Experience the ultimate convenience and efficiency with our Jesse H. Jones, Central Library welcome kiosk to find your reserved items, discover new services, look for an event and navigate the library effortlessly.
ACCESSIBLE SERVICES
Utilize our assistive technologies, including screen readers, magnifiers, video relay services, audiobooks, and large prints available to use in most HPL locations to provide equal opportunities for individuals with disabilities.
EXPRESS CHECKOUT
With express checkout, you’ll breeze through your library visits to make borrowing and returning your library materials faster and more convenient than ever!